Privacy, terms and policies

From the Start collects only the information needed to provide counselling, parenting support, early childhood support, education and resources. This may include your name, contact details, information you choose to share about your family, and payment records held by our payment provider.

Information is stored securely, is not sold, and is only shared with your consent or where required by law. You may request access to your information or ask for it to be corrected at any time by contacting us.

Website analytics may collect general usage information. Where cookies are used, a notice is shown so you can make a choice about them.

By using this website you agree to use it lawfully and respectfully. Services are provided in line with the service agreement discussed with you before support begins.

Fees, session lengths and delivery formats are confirmed in writing before your first appointment.

Information on this website is general in nature and does not replace individual medical, psychological or professional advice.

From the Start does not provide emergency or crisis support. In an emergency please call 000, or contact Lifeline on 13 11 14.

No outcome is guaranteed. Every child and family is different, and support is tailored accordingly.

Please provide at least 24 hours notice if you need to cancel or reschedule an appointment. Appointments are shown in Brisbane time.

Consultations are $230 each. Cancellations or rescheduling with less than 24 hours notice, and missed appointments, are charged the full consultation fee. We understand that families face unexpected situations, so please get in touch if something has come up.

Workshops and courses may be refunded up to seven days before the start date, or transferred to another date where available.

Refunds are processed to the original payment method. Your rights under Australian Consumer Law are not affected by this policy.

Digital products are delivered immediately after purchase and are not refundable once downloaded, except where required by Australian Consumer Law.

Each product lists its usage licence. Resources may not be resold, shared publicly or distributed beyond the licence purchased.

Memberships are billed monthly and may be cancelled at any time from your account. Access continues until the end of the paid period.

Member content is for the individual member or the service named on the subscription and may not be shared outside it.

Where supports are funded through the NDIS, a written service agreement sets out the supports, hours, pricing and review arrangements.

We cannot guarantee that a support will be funded. Please check your plan and speak with your plan manager or the NDIA before services begin.

From the Start is committed to the safety, wellbeing and rights of every child and young person. We have zero tolerance for abuse, harm or neglect, and we follow the National Principles for Child Safe Organisations.

Jodie holds a current Queensland Working with Children Check (Blue Card) and takes part in ongoing professional learning in child safeguarding.

Children's voices matter. We listen to children, respect their boundaries and comfort, and never force or pressure a child to take part. We see behaviour as communication and adjust support to each child's sensory, emotional and communication needs.

A parent or carer is present or close by during sessions with children, unless another arrangement has been agreed in writing. Online sessions use secure video platforms, and records are stored securely and confidentially.

We welcome and respect children and families of all cultures, abilities and backgrounds, including Aboriginal and Torres Strait Islander families, culturally and linguistically diverse families, and disabled and neurodivergent children.

If we have reasonable grounds to believe a child is being harmed or is at risk of harm, we will act promptly. This may include reporting to Queensland Child Safety Services, the Queensland Police Service and, where relevant, the NDIS Quality and Safeguards Commission.

Anyone, including a child, parent, carer or professional, can raise a child safety concern with us by phone, email or the contact form, and it will be taken seriously. If a child is in immediate danger, call 000. You can also contact Child Safety Services, the Queensland Family and Child Commission, or Kids Helpline on 1800 55 1800.

If something has not gone well, we would like to hear about it. Please contact us and we will respond within five business days.

You may also raise concerns about NDIS supports with the NDIS Quality and Safeguards Commission.

All content, resources, books and course material on this website are the copyright of From the Start and Jodie Moar unless otherwise stated.